Apps and Software Guide

New TransitLink Mobile Services App Helps Enhance Public Transport Travel Services and Solutions

New TransitLink Mobile Services App Helps Enhance Public Transport Travel Services and Solutions

TransitLink has officially launched the TransitLink Mobile Services app.

A mobile app designed to benefit the commuters in Singapore, it provides them with convenient access to TransitLink's current suite of e-Services and e-Guide on their smartphones across both Android and iOS platforms.

TransitLink has formed its first partnership with HTC to preload the Mobile Services app on its HTC One and HTC Butterfly S smartphones. The app will be preloaded on other selected HTC models progressively.

With the new mobile e-Services features, commuters can conveniently access a suite of key services, i.e. Customer Claim, Lost Concession Card Replacement, New Senior Citizen Concession Card Application as well as Lost Concession Card Enquiry.

Customer Claim

Through the Customer Claim function, commuters can now submit their claims and request to have their refunds credited to their accounts in 16 GIRO-participating banks*. Else, they can have their refunds credited directly to their stored value card at any of TransitLink's 41 Ticket Offices, 74 Add Value Machines Plus (AVM+), and six Concession Card Replacement Offices (CCROs). Also, the Lost Concession Card Replacement function lets commuters apply for a replacement card; all this from the convenience of his/her smartphone.

Lost Concession Card Replacement

Additionally, the app enables you convenience of uploading a photo ID taken with your smartphone, documents, as well as hassle-free secured direct payment via eNETS. The application will be processed and the replacement card will be mailed to the cardholder within 5 working days. This is an additional avenue for cardholders to apply for their concession cards. Currently, applicants can either submit their requests online, mail in their application forms or visit any of TransitLink’s CCROs.

New Senior Citizen Concession Card Application

Senior citizens have more reasons to celebrate when they turn sixty as they now have the choice of applying for their Senior Citizen Concession Cards through their smartphones with TransitLink’s Mobile Services app. This service will enable senior citizens to save a trip to the mailbox or Ticket Office to submit a completed application form.

Lost Concession Card Enquiry

Concession cardholders can now determine if their lost concession cards have been found by using the TransitLink Mobile Services app. This will allow them to make an informed decision on whether to proceed with applying for a replacement concession card. This feature allows cardholders to perform checks 24/7 on their smartphones.

Mobile e-Guide

This transport-centric app features a content-rich eGuide with useful information about public transport routes and options in Singapore. There are six major modules, namely Bus, Bus Interchange, MRT / LRT Fares & Travel Times, MRT Station Map, Road and Place enquiry modules with SBST and SMRT integrated information. Users will be able to check estimated travel times, fares and arrival times from their smartphones.

In addition to the mobile e-Services and e-Guide, the app also includes a Locate Us module which provides information on where CCROs, TOs and AVM+ are located. There is also a quick contact menu, allowing users to call TransitLink directly or send an email.

*Giro-participating banks include: Citibank, DBS Bank, HSBC, Maybank, OCBC Bank, POSB, Standard Chartered, United Overseas Bank (UOB), ANZ Bank, Bank of China, CIMB Bank, HL Bank, Indian Bank, India Overseas Bank, RHB Bank, State Bank of India.

All screenshots are accredited to TransitLink.

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