HTC opens HTC Care in Singapore
First HTC service centre to offer on-site support, back-up phone loans and showcase latest products
HTC Corp. (TAIEX: 2498; "HTC") the world's provider of Microsoft® Windows Mobile® smart devices, today opened the first ‘HTC Care’ at Keppel Bay Tower in Singapore. Staffed by professional consultants and technicians, the team is dedicated to providing an entire suite of after-sales services including on-site technical consultation, testing and repairs to customers and also showcase of the latest HTC mobile devices.
Customers who wish to improve the working condition of their devices can bring them to HTC Care where they will receive on-site diagnostic testing to determine the duration required for repairs. Uncomplicated repairs can be rectified within two working days while more complex cases may need a longer time. A speedy turn-around time is guaranteed for all service repairs conducted at HTC Care and customers will be provided with a replacement phone during the repair period.
Apart from being a service centre, HTC Care is also a showroom with the latest HTC and Dopod International’s products. The staff can provide personal consultation, demonstrations and advise interested customers based on their needs so that they can have a greater understanding of the products before purchasing from authorised HTC Resellers. In addition, HTC Care will extend the same suite of HTC services to all existing customers from Dopod International under the previous original warranty agreement.
“HTC believes that providing superior after-sales support is important to our continuing success, which is why we place such a high degree of importance on HTC Care. In the future, a number of HTC Care centers will be launched in Singapore and overseas, allowing our customers to enjoy their mobile lifestyles without missing a call,” said Fred Liu, Chief Operating Officer of HTC.
HTC Care is located at No. 1, HarbourFront Ave, #01-06, Keppel Bay Tower, Singapore 098632. Telephone number –1800-2378888. Operating hours are 10am to 7pm from Mondays to Fridays, 10 am to 3pm on Saturdays. HTC Care is closed on Sundays and Public Holidays.